After you have submitted the information one of our assistants will email you shortly with a checklist and confirmation details. We do require a credit card on file for all services. We also request a 48 hour cancellation notice to avoid any fees that may apply and to allow us to help another family if you don't need us.

ATTENTION PRE-PAID DISCOUNT COUPON CERTIFICATE HOLDERS
(Excluding a gift certificate) PLEASE NOTE IN THE COMMENTS SECTION WHAT YOUR CERTIFICATE IS FOR AND PLAN 7-10 DAYS OUT.

Request Cleaning Services

Cleaning Specifications

This information helps us to provide an estimate. Please complete all applicable fields.

When do you need the
property cleaned?:

Preferred Date:

Alternate Date:

Cleaning Type:

Square footage:

Levels:

Bedrooms:

Bathrooms:

If you are requesting initial with recurring service, how often do you need the property cleaned?:

Dwelling type:

Adults:

Children:

Dogs:

Cats:

Quantity of knickknacks
in the home:

Contact Information

Name:

Service Address:

City:

State: Zip:

Home Phone:

Work Phone:

Mobile Phone:

E-mail address:

NOTE: Please verify your contact information. No validation is performed on your E-mail address.

Preferred Contact Number:

How did you hear about Maids On The Run?:

If you saw our ad in a newspaper, or postcard do you have a code ?

Additional Comments

Please provide any additional information or concerns regarding your cleaning needs:

 

 


Policies and Procedures
  1. Liability Policies: Cleaning
    • MAIDS ON THE RUN and its associates will provide services stated in this agreement in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against MAIDS ON THE RUN or its associates, unless arising from gross negligence on the part of MAIDS ON THE RUN.
    • Every effort is made to be as careful as possible with your items, however, accidents do happen. Notification must be made within 24 hours of breakage/loss of any personal items. Items which are antique, irreplaceable, hard to find etc. will not be cleaned unless a liability waiver is signed.
    • MAIDS ON THE RUN does not use ladders or move items more than 30 pounds to protect us and our associates from injury. If you would like cleaning behind heavy objects, please move prior to cleaning. We do not clean inside china or curio cabinets as well unless items are removed by the client.
    • MAIDS ON THE RUN does use a bleach product in the bathrooms ONLY. If a client prefers no bleach is used we can’t guarantee that mold will be removed
    • MAIDS ON THE RUN is not responsible for damage incurred by the improper installation of any object such as pictures, fans and under the counter appliances etc. All surfaces are assumed sealed. If you know of any surface not sealed, you must notify us so that we may clean it properly.
  2. Business Policies
    • MAIDS ON THE RUN staff does not clean animal cages or in or around litter boxes, animal droppings or urine stains from animals. If you have a pet that is destructive we will not spend time cleaning their mess, such as plants, papers etc…
    • MAIDS ON THE RUN prefers that alarms are kept off for the day of cleaning. If it must be on and the alarm is triggered, MAIDS ON THE RUN is not responsible for any fees associated with alarm and will lock the door and attempt to contact you. You will be charged a $50 fee for travel and time if we are unable to clean.
    • MAIDS ON THE RUN agrees to keep keys and other client information secure and confidential.
    • Cleaning rates are subject to change as the condition of your home changes or you change the frequency of your cleanings. Additional services need to be requested in advance so we can schedule the additional time and supplies needed.
    • A checklist will be left with client to show exactly what we did in each room to avoid confusion.
    • Maids On The run does not require a contract and services can be cancelled by either party at anytime.
  3. Cancellation Policy:
    • Cancellations must be received 2(TWO) days prior to scheduled service or a $35.00 fee will apply. If the cleaning day is rescheduled for the same week then there will be no charge. If we can not access your home because no key was left, you forgot we were coming,decide you do not need us that day or an associate feels their personal safety is at risk due to an aggressive pet or actions by any individuals on the premise we will charge a $50.00 lock out fee to the credit card on file. This means a $50.00 fee will be required before your next cleaning.
    • MAIDS ON THE RUN reserves the right to deny service or terminate service because of safety concerns, change of home conditions, financial concerns, or inappropriate or uncomfortable situations.
    • Weather or Natural disaster conditions do not apply to lock out or last minute cancellations.
  4. Business Hours/Holidays/Weather:
    • Business hours fall between 9 a.m. and 6 p.m. and services are usually completed during this time.
    • MAIDS ON THE RUN does not accept time specific calls as we can not guarantee specific times accurately. Each home is cleaned in a matter of need not time.
    • MAIDS ON THE RUN does not do holiday visits. If your scheduled day falls on a holiday, MAIDS ON THE RUN will call to reschedule.
  5. Bad Check Policy:
    A $30 fee is assessed on all returned checks. All fees are due promptly and are paid in cash.
  6. Payment Arrangement:
    Payment is expected before services are rendered. Our policy is that if no payment is received at cleaning we will not clean your home. We require credit cards on file for all services or you may choose to pay via Paypal. We do not accept checks for any services. All credit cards are charged the evening prior to service to be certain there are no issues with the payment. If you have a concern or change in payment needed please contact our office at 904-551-0772. 
  7. Credit card:
    Payments are processed the day before services. We do require a 48 hour cancellation to avoid a late fee. If services are changed to another day in the same week due to illness there is no fee applied. 
  8. Guarantee Policy:
    MAIDS ON THE RUN wants you to be completely satisfied. If, within 24 hours, you are not satisfied, MAIDS ON THE RUN will come back to your home and re-clean said items at no additional charge. We do not offer refunds on any home or service but will do our best to correct all issues or concerns.
By clicking Submit you agree that you have read and agreed to the above
Policy and Procedures

Your contact information will be held in the strictest confidence.

 
 
Maids On The Run gives you what no one else can...TIME!
We are available Monday-Friday and Saturdays by Request.
Jacksonville: Phone 904-551-0772 Text 238-0757
Email Info@maidsontherun.com
GIFT CERTIFICATES AVAILABLE 
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