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Do I need to provide any supplies?

          No, we supply all of our own supplies and equipment.
             We generally clean only items that are within reach and do not climb ladders but we  do have 
              extension dusters to reach high places. Please provide a step stool if we need to reach high   
              places

              Do you use HEPA filters on your vacuum cleaners?

          Yes, our vacuum cleaners do contain HEPA filters.  We use Sanitaire and Simplicity

          What if something breaks?  

We treat your home or office with as much care as if it were our own. In the event of a mishap, our cleaning team will leave you a note and our office manager will promptly contact you to discuss the incident. We pay the cost of replacement or repair, and we carry insurance for valuable items.

 

•  To prevent mishaps, team members avoid cleaning valuables such as crystal and collections with  obvious sentimental value, as well as curio cabinet interiors. We may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.

Are you licensed and insured?

Yes, we are fully licensed and insured.

          What if I'm not satisfied with a cleaning?

We guarantee 100% satisfaction. If you are not satisfied with our cleaning for any reason, contact us within 24 hours of service, and we will return  at our expense to correct the problem.  We will correct  all issues but we do not refund any money.

        Do you wash laundry or dishes?  

We do fold clothes that are left in the dryer and start the washer with linens we remove. We do our best to empty dishwasher and may leave clean dishes that we can not find a proper place for on the counter. We will also start the dishwasher if it is full.

 

 

 

       Do you steam clean carpets?  

We do not offer steam cleaning service for carpets at this time. We do steam clean all hard surface flooring at no additional cost.  

       Should I do anything to prepare for cleaning service?

You can help us to provide you with exceptional cleaning service by following these steps        

·        Pick up and straighten before we arrive so that we can focus on cleaning. This is the most effective use of your money and our time, and it also eliminates your not being able to find stray objects that we would put away in the wrong place, such as a remote control.

·         Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.

·         Hang picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging item. Also inspect the hanging wire and replace if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched

·         Check and repair loose or broken items such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, etc.

What should I do with my pet while you are cleaning?

 Nothing. Our cleaning teams work safely around house pets.  We even provide doggie treats.

What time will you arrive?

We clean from 9 a.m. until 5 p.m. While we can not tell you the exact time of arrival, we can give you an estimated time (generally a  2 to 3 hour window). You may certainly request a service time and we will do our best to schedule service near that time.

Do I need to be home when you come?

You do not need to be home when we clean. Many customers provide us with a key. All keys are coded and secured when not in use. Customers who use a security alarm frequently assign us a user security code. For apartment and condominium complexes, we typically register at the front desk and sign out a key.

Who will clean my home/office or run my errands?

A team of 2-3, professionally trained members will clean your home or office. One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.

Will the same team clean my house or commercial space every time?

The same housecleaning team will clean your home in most cases if you schedule weekly or bi-weekly cleaning service.  We do have to make changes if illness or vacations from crew members take place on your cleaning day.

What if I need to reschedule or cancel an appointment?

You can reschedule or cancel an appointment on our website, or call the office at
 904-238- 0757  904-238- 0757 . If you have recurring service, there is no fee  if you reschedule a visit for a     different       day during the same week.  There is no charge for cancellations made with 48-hour notice. However, we charge your full rate fee for cancellations made with less than 48-hour notice and not rescheduling. If you skip a cleaning your next cleaning will be fore the rate that applies to that time line.
Example: If you are weekly and change to bi-weekly you will be charged the bi-weekly rate.

What if my routine cleaning falls on a holiday?

The only days that we do not provide service are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If a routine cleaning happens to fall on one of these holidays, we will call you in advance to arrange a make-up date. We work on many federal holidays.

Tipping?

Tipping is not expected nor required during regular service. Although the crews appreciate your kindness. you are not obligated.  You may add a tip  to your check  if you insist on leaving a one. It will be given to the crew that did your home.

Holiday Gift Giving/Bonuses?

Gift giving and bonuses are again not expected but are always appreciated.   All bonuses are joined together and divided among the crews depending on performance, position and time with the company. We ask that all holiday bonuses be added with your payment and that you DO NOT LEAVE CASH.  It is our desire to do have the crews share this in a fair manner so that they all feel appreciated for their service. 
Tipping during regular service is at your discretion but again not necessary or expected.

Client Gifts:

During certain occasions we give our clients gifts/goodie bags to show our appreciation and thank you for choosing our service. Some items have nuts in them so if you have any allergies please let us know via email. 

General Cleaning Information 

Frequency	One-time, as-needed, weekly, bi-weekly, or every 4 weeks for cleaning.
Hours	Monday thru Friday from 9 am- 6 pm for estimated arrival time we can give a window of 2-3 hours.   Errand Services operate/deliver Monday- Friday Each home/office has individual  needs and having a set time for each job is not the way our company works. Our families homes/offices get the attention to detail it needs. Both locations are family owned and operated. You can expect the same service from both locations as well as the focus on customer service and the gratefulness of knowing you chose us
Service Zones	Jacksonville area and the beaches. San Diego California
Appointments	For cleanings we give a set day and an estimated time. We ask that you leave a key or code for our flexibility and yours.
Holidays (no service)	New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day * Maids On The Run works on many federal holidays. You can expect our arrival if your cleaning date falls on any holiday except those stated above.

Payment Policy	Due at time of service.  We require a credit card on file for all services and errand services will be charged to that card for purchases.  If there is no payment at time of cleaning we will not clean and you will be charged $25.00 for time and travel.
Method of Payment	Cash, Check, Visa, MasterCard, Discover , Paypal

      Fees  

For recurring service, $10 fee may apply if rescheduling for a different day but within the same week,  without 48 hour notice for cleaning services.  If you go more than 4 weeks between cleanings it will be considered a Initial Clean price again

We understand life happens and don't want to nickel and dime you for service. However we do expect a 48 hour notice of cancellation so that we may help another family and that our crews can work. If for some reason things change as long as you reschedule for the same week there is no charge. If not you may be charged a $30 cancellation fee and of course with any change the current fee for service applies EX if you are weekly but skip three weeks then you will be charged the three week service price.